Late Cancellation and

Non-Attendance Policy

It is my aim to support your attendance by sending appointment reminders via text and email in the days leading up to your session.

If you’re unable to attend your scheduled appointment, please notify me as early as possible. I usually maintain a full schedule and often have a wait-list of clients seeking care. You may contact me via email, text or phone call.

When appointments are cancelled with short notice or missed entirely, I’m unable to offer the time to someone else — this impacts access to my service and contributes to avoidable delays for others.

To ensure the fair and effective use of time and resources, I have a cancellation and non-attendance policy in place.

This policy is not intended to be punitive in nature; it is in place to ensure my practice remains sustainable, and accessible to as many people as possible.

Non-Attendance

If you have not joined the session or contacted me within 15 minutes of the scheduled start time, and I have not been able to reach you, the appointment will be considered a “non-attendance,” and the full session fee will be charged.

Running late to an appointment

If you are running late or experiencing technical difficulties, please get in touch as soon as possible so I can support you. You may do this via email, text or phone call.

Late Cancellations

Appointments cancelled with less than 48 hours’ notice or missed without notification will incur the full session fee, which will be invoiced to you and/or your funding scheme body (e.g. NDIS or WorkSafe Victoria).

Special Circumstances

I do recognise that unexpected events such as sudden illness or emergencies can occur, and I may waive these fees at my discretion.

Fee Payment Terms

I kindly request that invoices be settled within 7 days of being issued. Non-payment of fees may result in future appointments being placed on pause until they are settled.

Thank you for your understanding.